Complaints and Concerns


Who to contact with a problem:

buy4less endeavours to look after its customers; however from time to time, problems can occur.

In the first instance, talk to our staff, your representative or ask to speak with the manager 06 876 3535. The majority of problems can usually be sorted out in this manner.

What if the problem is more serious or you are not satisfied with the response?

If you are not satisfied or you think the problem is a serious one, please write to:

The Compliance Manager
buy4less Limited
6 Havelock Road,Havelock North Hastings, Hawkes Bay

Email Address: customerservices@buy4less.co.nz
address your email to the Compliance Manager

buy4less Limited internal complaints policy sets out time frames for a response to your complaint, who will respond and how your complaint will be handled. For a more detailed explanation please contact the Compliance Manager as noted above.

What happens if you are still not satisfied?

Though we will do our utmost to resolve any problem, if you are not satisfied with the outcome of your complaint you can contact FSCL Financial Services Complaints Limited (member number 5188) a free independent dispute resolution scheme.

Financial Services Complaints Limited
Level 4, 101 Lambton Quay
Wellington 6011

Postal Address
PO Box 5967 Wellington 6145

Email: info@fscl.org.nz  or  complaints@fscl.org.nz
Telephone: 0800 347 257